VoIP hosted phone services save your business on monthly expenses

Carolina Digital PhoneSince Alexander Graham Bell invented it into existence, reliable phone service has played a vital role in keeping businesses up and running. That telephone on the desk makes it possible to take orders, obtain supplies and keep in touch with customers. Let’s face it: If your phone system should ever fail, you might as well lock up and go home. There’s only one problem. Unless you’ve upgraded to hosted Voice over Internet Protocol, or VoIP, you’re spending far more than you should on your telephone service.

How Your Telephone System Affects Your Bottom Line:  Some fail to realize the expense of using so-called plain old telephone services. Traditional POTS systems rely on analog technology to transmit data through electronic frequencies. While this methodology is cheap and simple to transmit over short distances, voice quality fades in a hurry when vast expanses come into play. To overcome this inherent defect, old-fashioned telephone services rely on a public switched telephone network, or PSTN, to transfer calls incrementally between locations through a grid of cables, satellites, switchboards and telephone lines. Each such transfer adds to the cost, sending long-distance rates that much higher with each additional mile. For this reason, POTS systems normally charge by the call. With hosted services, on the other hand, it’s a different story.

The Benefits of VoIP for Business: Instead of paying by the call, the business that switches to hosted PBX and VoIP services will incur just a moderate monthly fee with unlimited calls allowed and no extra charge for long distance. That’s because these services utilize a broadband Internet connection to transmit data digitally from the point of origin to the telephone exchange that’s closest to the final destination.

In addition to saving money, hosted VoIP and hosted PBX services are:

  • Reliable. Regardless of external influences, round-the-clock monitored maintenance will keep your system up and running.
  • Scalable. Your hosted service can expand or contract to match the changing needs of your business.
  • Versatile. No antiquated POTS system can provide the advanced features you’ll get from an Internet-based service.
  • Mobile. Users of hosted PBX and hosted VoIP can make and receive calls through a laptop or forward incoming communications to a mobile phone.
  • User-friendly. The Web-based interface is intuitive and simple to use

If you’re still running with your business on outdated analog telephone services, it’s time to ask yourself why. For service on which you can always rely at a price that will make you smile, hosted PBX and VoIP are the only way to go. Once you’ve enjoyed the benefits of VoIP for business, you’ll wonder why you waited so long to switch. When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.


Nicky Smith

About the Author: Nicky Smith – For the past 30+ years, computers, advanced technology and solving problems with this new technology have been his business. In 1978, he graduated from Appalachian State University in Boone, NC with the first graduating class in the 16 North Carolina Universities with an Information Systems degree from the College of Business. For the last 15 years Nicky has served as the visionary leader and CEO of CAROLINANET.COM, a web hosting and server colocation data center and since 2004 the CEO of Carolina Digital Phone offering hosted telephone services and SIP Trunking. Read more at his LinkedIN page http://www.linkedin.com/in/nickysmith

Follow Nicky Smith on Twitter @PBXintheCloud, Google Plus at https://plus.google.com/+Carolinadigitalphone/ and on Facebook

National Cyber Awareness System Alert

We recently learned about an industry-wide security vulnerability that impacts many common Linux and Unix platforms. This vulnerability, known as Shellshock, could allow an attacker to gain remote access to systems or execute malicious code remotely. Given the implications of this flaw, we wanted to alert you to this vulnerability and assure you that Enom has proactively applied the necessary security patches to all of our servers that could have been vulnerable. Our core systems remain unaffected and our team will continue to monitor the situation and apply new security patches as they are released. If you are using or selling our Linux hosting product, there has been no evidence of any exploits. We recommend that our Unix and Linux-based customers apply all available patches to their own computers before using any Bash-based tools (SSH) to remotely connect to their Linux hosting accounts.

Have questions? Here are some FAQs on Shellshock:

What is the Shellshock flaw?
It is a vulnerability in Bash, the software used to control the command shell in many flavors of Unix-based systems, which has been shown to be present in Linux and other Unix operating systems online task management. The flaw could allow an attacker to gain remote access to systems or execute malicious code remotely.

Is there any evidence my Linux hosting account has been compromised by this exploit?
If you are using or selling our Linux hosting product there is no evidence from our scans of any exploits. We have patched our systems and will continue to monitor the situation and apply new security patches as they are made available.

I use your Windows hosting product – does this impact me?
No, this vulnerability only impacts Linux and Unix-based operating systems.

Am I vulnerable?
Windows desktop users are not vulnerable. If you use Linux or a Mac as your desktop environment then you may be at risk for this exploit. If you allow SSH access from remote connections or run a local webserver then you are potentially vulnerable. We recommend that our Unix and Linux-based customers apply all available patches to their own computers before using any Bash-based tools (SSH) to remotely connect to their Linux hosting accounts.

How is this being addressed by companies that utilize Bash (e.g., Apple, Red Hat, etc.)?
The majority of the Linux distributions have released an initial patch for Bash. This is only an initial patch and we expect additional patches to be released.

Where can I get more information on Shellshock?
To get more information on Shellshock, please reference the following organizations:


743: North Carolina approves second area code for Piedmont Triad

336-74310-digit local calling, additional area code, coming to Triad

State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlay for area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016.

Officials from the North Carolina Utilities Commission announced on Wednesday, August 20th, 2014 that the 743 area code has been approved for use. Local phone providers will provide details later on when the new area code will start, commission officials said.

The new area code will mean all local calls will require 10-digit dialing. However, local calls with both area codes will remain free.

Customers who already have 336 numbers will be allowed to keep them. The new area code will be used primarily for issuing new numbers.

The new area code is needed because all available 336 numbers are expected to be used up by 2016, commission officials said.

The Raleigh and Charlotte areas already have two overlay area codes.

Making the Move to Hosted VOIP

Does your business still have a traditional telephone service? If so, you’re living in the dark ages! Standard telephone services don’t have anything on hosted VoIP services, providing that you choose the right service to meet your needs.

First of all, a standard telephone service is just a standard telephone service; it can’t offer you all of the great features of a hosted VoIP service. A hosted service can provide auto telephone attendants to answer calls when it’s not convenient (or cost effective!) for a live answerer to do so. These services can also provide voice mail, caller identification and tracking, call routing, directories to help callers reach the right person, call forwarding, call recording, and so much more. Obviously, it’s important for you to know what features your business requires; when you know that information ahead of time, you can easily find a hosted VoIP service that offers all of the features you need to help your business run as smoothly and as efficiently as possible.

With so many excellent features, you would think that a hosted VoIP service would be a lot more expensive than a standard telephone service, but, surprisingly, that’s actually not the case at all. As mentioned above, hosted VoIP services allow for much of the work to be done by automated systems, rather than by actual people, meaning you don’t have to pay an actual person to provide your necessary services. In fact, most hosted services simply charge a low monthly rate per user. Contracts vary from provider to provider but do not have to be very long-term in nature. And, surprisingly, you also don’t need a lot of equipment, if any, on-site; in fact, with some plans, you don’t need any equipment in your office at all, further minimizing costs. A good provider will talk to you about your individual needs and will match you with a service that is specifically tailored to those needs, making finding the perfect plan (and the perfect price!) a breeze.

Another good thing about hosted VoIP services is that they can handle a very large call volume. The goal of any company is to grow and expand, and if you’re reaching that goal, you may find that your old, standard telephone service doesn’t work for you anymore. A good VoIP service, however, will! Plus, you don’t have to hire a local VoIP service; no, these services can offer you assistance from anywhere and at anytime, making them convenient and capable of meeting your needs even as those needs change. With so many great reasons to make the switch to a hosted VoIP service, what are you waiting for?


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