Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Fast Money is the top moneylender in Singapore. Want a personal loan for bad credit of up to 4 times your salary with approval within 24hrs? Call us you won't be disappointed. CT Airlink provides Limousine Service in CT to New York, New Jersey, Pennsylvania, Long Island, Brooklyn, Bronx, Manhattan, Staten Island, Queens, Westchester County and Upstate NY. CT Airlink is the best way to go from New York City to Connecticut. Limo Service NYC to CT is offered by CT Airlink throughout Greenwich, Stamford, Norwalk, Darien, Westport, Fairfield, Southport, Bridgeport, Stratford, Milford, New Haven, Danbury, Newtown, Bethel, Sandy Hook, Redding, Ridgefield, Wilton, Weston, Southbury & Middlebury. NYC Airports Limo provides Westchester Car Service to New York City, New Jersey, Connecticut, Pennsylvania, Upstate NY, Brooklyn, Bronx, Queens, Staten Island, Suffolk County and Nassau County. www.NYCairportsLimo.com use Luxury Cars and SUVs for Car Service Westchester to JFK, LGA, Newark Airport, LaGuardia, NYC, Long Island and Manhattan including Ossining, Pleasantville, Purchase, Scarsdale, South Salem, Tuckahoe, Amawalk, Baldwin Place, Briarcliff Manor, Chappaqua, Croton on Hudson, Elmsford, Harrison, Hawthorne, Katonah, Millwood, Mount Kisco, North Salem, Pelham, Pound Ridge NY. VoIP phone system CreditMaster is an esteemed Licensed Moneylender Singapore offering fast and affordable loans at the lowest interest rates. We welcome foreigners with bad credit.
VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_transLike many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit https://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Revolution in the VoIP Space, Carolina Digital Phone Kicking Goliath to the Curb

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win?

Nicky Smith, Carolina Digital Phone

Nicky Smith, President/CEO

Nicky Smith, Chief Executive Officer of Carolina Digital, has a simple explanation, “Quality, Price and Service.” But a full analysis of these factors uncovers a story that is more interesting than Smith’s shorthand suggests and reveals a revolutionary new dynamic that is at work in the telecommunication industry specifically and has wide reaching repercussions for businesses across a multitude of industries.

The current state of the market for business phone systems is in flux. Mobile phone use dominates the headlines because of its explosive growth. But landline phones or fixed phones are also undergoing sea of changes as Internet Service has made the standard landline phone in many ways obsolete. Voice Over Internet Protocol (VoIP) phones, the replacement for a traditional landline phone, have been adopted more quickly by residential users than by businesses. VoIP phones, in simpler terms, are phones that do not utilize the standard phone company lines but rather use the internet to transmit a digital audio signal. These phones are also referred to as IP phones.

Residential phone use today is split evenly between VoIP and traditional phone landlines, according to the latest Federal Communications Commission (FCC) report, (Industry Analysis Report, 3). Meanwhile, for businesses,VoIP use is only 18 percent and a whopping 82 percent of business lines are still traditional. This might seem surprising but it makes sense considering early VoIP systems depended on an internet connection for service, which was anything but reliable in the early days. Also, prior to the ubiquitous high-speed connections, the bandwidth of most business internet connections wasn’t broad enough to allow multiple phones and computers to be online at the same time.

Legacy Telephone Systems

Legacy Telephone Systems

Another factor for consideration related to business operations is the complexity and functionality needed in the phone system of an organization with a multitude of phones and departments. Initially, VoIP phones were not able to compete with all of the options available in an elaborate company phone system. But that pendulum has widely swung. The available features in a VoIP phone system now eclipses a legacy or standard phone system by a wide margin. Many companies have large capital investments in these systems as well and have been reluctant to make a switch to what has been perceived as an inferior service. However, the current VoIP phone is comparable to a complicated phone system. In fact, according to a study by Software Advice, business decision makers that are looking to switch from their standard landline phone system to a VoIP set-up, and they are doing so largely due to the more extensive phone features offered with VoIP phones. Features such as call queues, auto attendants, follow-me, find me and complex call routing rules, that can all be easily modified.

As the numbers show, VoIP phone adoption is the biggest change going on in the business phone industry. In fact, the rate of growth of VoIP phones is actually five times that of the rate of growth of mobile phones, although the number of mobile phones is much higher. The decline of traditional phone lines is currently 10 percent per year according to the FCC. As VoIP phone systems have become more and more robust, dependable and feature rich, the switchover from traditional phone system in the business community has become inevitable. It’s no longer a matter of whether a company will switch to a VoIP phone system or not, but when.

Continue Reading →

Hosted PBX Telephone Solutions

Carolina Digital Phone
Carolina Digital Phone is your choice for comprehensive telephone system solutions. No matter what call support you need, Carolina Digital Phone has the technology and experience to make it happen.

In the past, businesses had to rely on complicated phone systems. However, thanks to advancing technology, it is now possible to have superior phone service with a hosted PBX telephone system. Unlike traditional phone systems, our telephone system is entirely digital. This means that instead of installing land lines, all that is required for service is an active Internet connection to create an IP digital phone through VoIP technology.

Even if you have telephone service that seems to work, there are advantages to digital telephone systems to consider. Since our service relies on an existing Internet connection, there is no need for cumbersome and costly installation procedures. All you need for a complete revitalization of your phone system are working phones.

Additionally, our hosted PBX offers the best service. With our IP digital phone system, you have unlimited inbound and outbound call capabilities. Moreover, with VoIP technology, it is easy for employees to conduct business from any location. This means that employees have the same access to quality phone service from their office, client locations, home and more. As long as there is an active Internet connection, every employee can stay connected at all times.

To make the transition easier, Carolina Digital Phone also offers a worry-free web portal to streamline management and administration of the system. On top of that, our call center application is available to provide additional support that will increase customer responsiveness for the ultimate phone service in the modern business era. Call (336) 691-2000 today to speak to a telecommunications specialist. You could save up to 60% over your current telephone service provider with our hosted PBX service.

VoIP hosted phone services save your business on monthly expenses

Carolina Digital PhoneSince Alexander Graham Bell invented it into existence, reliable phone service has played a vital role in keeping businesses up and running. That telephone on the desk makes it possible to take orders, obtain supplies and keep in touch with customers. Let’s face it: If your phone system should ever fail, you might as well lock up and go home. There’s only one problem. Unless you’ve upgraded to hosted Voice over Internet Protocol, or VoIP, you’re spending far more than you should on your telephone service.

How Your Telephone System Affects Your Bottom Line:  Some fail to realize the expense of using so-called plain old telephone services. Traditional POTS systems rely on analog technology to transmit data through electronic frequencies. While this methodology is cheap and simple to transmit over short distances, voice quality fades in a hurry when vast expanses come into play. To overcome this inherent defect, old-fashioned telephone services rely on a public switched telephone network, or PSTN, to transfer calls incrementally between locations through a grid of cables, satellites, switchboards and telephone lines. Each such transfer adds to the cost, sending long-distance rates that much higher with each additional mile. For this reason, POTS systems normally charge by the call. With hosted services, on the other hand, it’s a different story.

The Benefits of VoIP for Business: Instead of paying by the call, the business that switches to hosted PBX and VoIP services will incur just a moderate monthly fee with unlimited calls allowed and no extra charge for long distance. That’s because these services utilize a broadband Internet connection to transmit data digitally from the point of origin to the telephone exchange that’s closest to the final destination.

In addition to saving money, hosted VoIP and hosted PBX services are:

  • Reliable. Regardless of external influences, round-the-clock monitored maintenance will keep your system up and running.
  • Scalable. Your hosted service can expand or contract to match the changing needs of your business.
  • Versatile. No antiquated POTS system can provide the advanced features you’ll get from an Internet-based service.
  • Mobile. Users of hosted PBX and hosted VoIP can make and receive calls through a laptop or forward incoming communications to a mobile phone.
  • User-friendly. The Web-based interface is intuitive and simple to use

If you’re still running with your business on outdated analog telephone services, it’s time to ask yourself why. For service on which you can always rely at a price that will make you smile, hosted PBX and VoIP are the only way to go. Once you’ve enjoyed the benefits of VoIP for business, you’ll wonder why you waited so long to switch. When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

Stay updated by reading http://CarolinaDigital.Today and visit http://siptrunking.reviews for SIP Trunking Review and Options updates on VoIP Options for your business. For Schools Please visit http://erate.tips for USAC Updates and Tips for Using E-Rate Funding for Schools and Libraries.


Nicky Smith

About the Author: Nicky Smith – For the past 30+ years, computers, advanced technology and solving problems with this new technology have been his business. In 1978, he graduated from Appalachian State University in Boone, NC with the first graduating class in the 16 North Carolina Universities with an Information Systems degree from the College of Business. For the last 15 years Nicky has served as the visionary leader and CEO of CAROLINANET.COM, a web hosting and server colocation data center and since 2004 the CEO of Carolina Digital Phone offering hosted telephone services and SIP Trunking. Read more at his LinkedIN page http://www.linkedin.com/in/nickysmith

Follow Nicky Smith on Twitter @PBXintheCloud, Google Plus at https://plus.google.com/+Carolinadigitalphone/ and on Facebook

National Cyber Awareness System Alert

We recently learned about an industry-wide security vulnerability that impacts many common Linux and Unix platforms. This vulnerability, known as Shellshock, could allow an attacker to gain remote access to systems or execute malicious code remotely. Given the implications of this flaw, we wanted to alert you to this vulnerability and assure you that Enom has proactively applied the necessary security patches to all of our servers that could have been vulnerable. Our core systems remain unaffected and our team will continue to monitor the situation and apply new security patches as they are released. If you are using or selling our Linux hosting product, there has been no evidence of any exploits. We recommend that our Unix and Linux-based customers apply all available patches to their own computers before using any Bash-based tools (SSH) to remotely connect to their Linux hosting accounts.

Have questions? Here are some FAQs on Shellshock:

What is the Shellshock flaw?
It is a vulnerability in Bash, the software used to control the command shell in many flavors of Unix-based systems, which has been shown to be present in Linux and other Unix operating systems. The flaw could allow an attacker to gain remote access to systems or execute malicious code remotely.

Is there any evidence my Linux hosting account has been compromised by this exploit?
If you are using or selling our Linux hosting product there is no evidence from our scans of any exploits. We have patched our systems and will continue to monitor the situation and apply new security patches as they are made available.

I use your Windows hosting product – does this impact me?
No, this vulnerability only impacts Linux and Unix-based operating systems.

Am I vulnerable?
Windows desktop users are not vulnerable. If you use Linux or a Mac as your desktop environment then you may be at risk for this exploit. If you allow SSH access from remote connections or run a local webserver then you are potentially vulnerable. We recommend that our Unix and Linux-based customers apply all available patches to their own computers before using any Bash-based tools (SSH) to remotely connect to their Linux hosting accounts.

How is this being addressed by companies that utilize Bash (e.g., Apple, Red Hat, etc.)?
The majority of the Linux distributions have released an initial patch for Bash. This is only an initial patch and we expect additional patches to be released.

Where can I get more information on Shellshock?
To get more information on Shellshock, please reference the following organizations:

 

743: North Carolina approves second area code for Piedmont Triad

336-74310-digit local calling, additional area code, coming to Triad

State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlay for area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016.

Officials from the North Carolina Utilities Commission announced on Wednesday, August 20th, 2014 that the 743 area code has been approved for use. Local phone providers will provide details later on when the new area code will start, commission officials said.

The new area code will mean all local calls will require 10-digit dialing. However, local calls with both area codes will remain free.

Customers who already have 336 numbers will be allowed to keep them. The new area code will be used primarily for issuing new numbers.

The new area code is needed because all available 336 numbers are expected to be used up by 2016, commission officials said.

The Raleigh and Charlotte areas already have two overlay area codes.

Making the Move to Hosted VOIP

Does your business still have a traditional telephone service? If so, you’re living in the dark ages! Standard telephone services don’t have anything on hosted VoIP services, providing that you choose the right service to meet your needs.

First of all, a standard telephone service is just a standard telephone service; it can’t offer you all of the great features of a hosted VoIP service. A hosted service can provide auto telephone attendants to answer calls when it’s not convenient (or cost effective!) for a live answerer to do so. These services can also provide voice mail, caller identification and tracking, call routing, directories to help callers reach the right person, call forwarding, call recording, and so much more. Obviously, it’s important for you to know what features your business requires; when you know that information ahead of time, you can easily find a hosted VoIP service that offers all of the features you need to help your business run as smoothly and as efficiently as possible.

With so many excellent features, you would think that a hosted VoIP service would be a lot more expensive than a standard telephone service, but, surprisingly, that’s actually not the case at all. As mentioned above, hosted VoIP services allow for much of the work to be done by automated systems, rather than by actual people, meaning you don’t have to pay an actual person to provide your necessary services. In fact, most hosted services simply charge a low monthly rate per user. Contracts vary from provider to provider but do not have to be very long-term in nature. And, surprisingly, you also don’t need a lot of equipment, if any, on-site; in fact, with some plans, you don’t need any equipment in your office at all, further minimizing costs. A good provider will talk to you about your individual needs and will match you with a service that is specifically tailored to those needs, making finding the perfect plan (and the perfect price!) a breeze.

Another good thing about hosted VoIP services is that they can handle a very large call volume. The goal of any company is to grow and expand, and if you’re reaching that goal, you may find that your old, standard telephone service doesn’t work for you anymore. A good VoIP service, however, will! Plus, you don’t have to hire a local VoIP service; no, these services can offer you assistance from anywhere and at anytime, making them convenient and capable of meeting your needs even as those needs change. With so many great reasons to make the switch to a hosted VoIP service, what are you waiting for?

Welcome to the Business VoIP Tips
Nicky Smith

Nicky Smith

We are happy you have found this web site. You will note this is a very new domain under the .tld (Top Level Domain ) hierarchy recently released as a .tips domain.

In this blog we will have many guest that will address many topics that concern everyone from the CEO of a company to the front office receptionist.  We will discuss technical issues and the easy to grasp simple question that everyone should know the answer, but can’t quickly point to it. This blog has a great search feature that you will find helpful when you need to find an answer to something you read a few weeks ago.

For more than 20 years I have been a good problem solver started as a computer programmer in the late 1970s only to discover I am really a serial entrepreneur that enjoys starting a business and helping it grow. Some of my closest friends say I am a “Visionary Leader in Technology” and I am happy to take that name. I would rather be called just someone that can fix a problem relative to technology.

Steps to Hosting a Good Conference Call

Have you seen the funny YouTube video “A Conference Call In Real Life?” With more than 5 million views at the time I write this, clearly this spoof of common conference call missteps is hitting a nerve among businesspeople. To ensure your next conference call is focused, and not a fiasco, follow these steps:

  1. Treat a conference call like an in-person meeting. Just because it’s virtual doesn’t mean it requires any less organization. Choose a time that works for everyone, being sensitive to time zones. Send an invitation and get confirmation from recipients (if no one responds, maybe your invitation didn’t work, so doublecheck). Send a reminder the day before for good measure.
  2. Be prepared. Preparation is even more important in the virtual world than in real life. If people need to review data, make sure you send it to them in plenty of time for them to prepare. Create an agenda and let everyone know what you’ll be discussing.
  3. Take charge. Dial into the call early to make sure everything is working. As the meeting organizer, you need to keep the call on track while also ensuring everyone has a chance to speak. Make sure everyone introduces him- or herself at the beginning of the call, as well as throughout the call if there are people who don’t know each other well enough to recognize voices. Periodically check in with those who aren’t speaking up—they may find it difficult to interrupt others, so make sure their opinions are heard.
  4. Learn your conference calling tools and use them. Become familiar with the tools your conference calling system offers, such as the ability to record calls, mute voices or share visuals and data online. The last thing you want is to learn “on the spot” while on a conference call with a big client!
  5. Keep it short. With most participants sitting at their desks in front of their computers, it’s easy for them to get bored and start surfing the web or checking email during your conference call. Keep it moving quickly and try to wrap it up in 30 minutes at most so people stay focused.
  6. Follow up. End the call with action items so everyone knows what their role is. Send a quick follow-up email the same day summing up what was discussed, conclusions, next steps and deadlines. This should go to all invitees (even those who couldn’t attend) so everyone is kept in the loop.

Next Page