Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.
In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.
Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.
This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.
“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”
Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”
For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.
DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.
DigitalPhone.io is a cloud-based business phone system that saves you money while increasing productivity and mobility.
It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales.
Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while sales numbers typically rise and fall due to cycles and other marketplace variables, a sustained drop in revenues inevitably — and terrifyingly — leads to layoffs, scale-backs, and in extreme cases, bankruptcies and shut downs.
Given the importance of sales, it makes sense that successful businesses around the world are making the switch to an innovative cloud telephone system. Here are the 5 reasons why sales professionals LOVE this technology, and would rather give up their (sacred) expense account or vacation days than revert back to a conventional landline system:
1. Integration with CRMs
Cloud telephone systems integrate seamlessly with CRM systems (such as Salesforce), which enables sales professionals to capture calling data in real time, and enhance customer experience by automatically seeing all historical information (e.g. previous touchpoints and purchases).
2. Total Mobility
Sales professionals who spend some, most or virtually all of the time away from the office (a.k.a. “road warriors”) can connect with colleagues and customers through their smartphone or desktop softphone anytime, and anywhere. What’s more, when they make outgoing calls, the business name/number shows up on Caller ID instead of their personal name/number.
Studies reveal that a staggering 35-50% of sales go to sellers that respond first. A cloud telephone system features built-in voicemail to email functionality, which lets sales professionals pick-up time sensitive calls on-the-go. As a result, they can respond quicker than their competitors, and give themselves a crucial advantage to make the sale!
4. Web Conferencing
While many of today’s customers are fine with phone calls and emails, many want to connect face-to-face — which can be inconvenient, or in some cases, a logistical impossibility (i.e. the customer is located in Nashville and the sales professional is located in Charlotte). Cloud telephone systems feature built-in web conferencing, so that sales professionals can effortlessly close the distance gap and create some valuable face time.
5. Live Call Forwarding
Last but not least, its typical for many sales professionals to pick up a call on their smartphone, drive to work, and head into their office — or vice versa. With a cloud telephone system, they can easily forward live calls from system to system, and keep the conversation going instead of having to say “can I call you back?”
The Bottom Line
Today’s sales professionals are under relentless pressure to make quota and keep the revenue flowing. However, research shows that nearly two-thirds of their time is wasted in non-revenue generating activities. A cloud telephone system dramatically turns this around, and positions sales professionals to do what they — and everyone else — needs them to do: SELL!
To learn more about how a cloud telephone system will take your sales professionals to another level, contact the DigitalPhone.io team today at (336) 560-4400, Your consultation with us is free!
While email and web chat are increasingly becoming preferred communication channels, many of today’s customers insist on being able to pick up the phone and get in touch with a business – whether it’s to ask questions about a potential product or service, get support for a prior purchase, or for any other reason. But what happens in the event of a power outage caused by a disaster, or even a shorter – but certainly noticeable – brownout resulting from the country’s aging and over-burdened utility infrastructure? Well, if you have a conventional phone system that uses an on-site IP PBX, then instead of hearing “thank you for your call, how may I help you?”, your customers will hear “sorry, the number you have reached is out of service, please try your call again later.” Unfortunately, many customers won’t “try their call again later.” Instead, they’ll head to a competitor whose phone lines are working normally – and they’ll never look back. To avoid that unacceptable scenario, here are the key ways that our hosted VoIP solution keeps your business up and running 24 hours a day, 365 days a year:
Geographically-Dispersed Cloud Infrastructure
All communication that takes place via our hosted VoIP phone system – including file sharing, video conferencing, instant messaging, and so on – is supported by a geographically-dispersed cloud infrastructure. As such, during a local power outage your business does not have to worry about disappearing from the radar screen. Everyone on your team will be able to continue sending and receiving calls, and accessing all system features – even as other businesses nearby using conventional phone systems cannot even get a dial tone.
Our hosted VoIP phone systems utilizes a broadband internet connection to transfer both audio and video (for web and video conferencing). If your ISP suffers a power outage or your internet connection goes offline for any reason, an automatic failover response takes over and switches to a secondary connection. Then, when the primary connection comes back online, it automatically switches back. Your IT team doesn’t have to make any configuration changes or modify the system in any way.
Carrier-Grade Network Security
Our hosted VoIP phone system is NOT run on the public internet. Rather, it is managed on a private and highly secure data network, which is protected by end-to-end encryption mechanisms including Transport Layer Security/TLS and Secure RTP for transmitting media. In addition, our expert team installs and configures all security patches and updates to thwart zero-day threats. In addition, our hosted VoIP phone system features robust password protection for managed routers, as well as for web-based dashboard access. In addition, all system access and usage is tracked for compliance, quality assurance, and audit trail purposes.
Granular Security Controls
Your business will be empowered with granular security controls to ensure compliance and prevent unauthorized usage. For example, specific access and permissions can be granted to different users/groups, and restrictions can be imposed (e.g. maximum time per call, geographic calling restrictions, etc.).
Speaking of our expert team: we continuously monitor and test the system to ensure security and integrity. If there is any actual or potential threat or vulnerability, alarms are automatically triggered, and the issue is thoroughly investigated to resolution. We have also recently strengthened our enhanced and comprehensive telecommunications fraud management program, which covers the following:
Monitoring all outbound traffic to detect anomalies at the automatic number identification (ANI) level.
Automatically blocking suspicious calling that may be the result of subscription fraud, IP PBX hacking, abuse of service terms and conditions, internal fraud, employee theft, phishing, pharming, and payment fraud.
Implementing customized system rules using conditional criteria, which are based on known fraud trends and tactics.
Flagging calls to/from numbers linked to confirmed fraud cases noted in industry-wide “hot lists.”
Creating and scoring profiles based on key risk indicators, such as volume, dialed destination, etc.
Analyzing robocalls by researching and analyzing each telephone number, and accessing carrier and consumer reports.
Automatically notifying you if fraudulent activity is suspected or detected.
The Bottom Line
It goes without saying that your business can’t afford to go off the grid for even a few minutes – let alone hours, or in the case of a severe event like a hurricane, tornado, ice storm, flood or fire, for several days. That’s where DigitalPhone.io’s Business Continuity infrastructure enters the picture and closes the gap!
To learn more, contact DigitalPhone.io today for a guided demo of our hosted VoIP phone system (336) 560-4400.
When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It simply means that businesses need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value.
However, just like consumers, sometimes businesses can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, businesses in this situation are forced to absorb the excess costs or purchase a replacement. Either way, it’s costly, time consuming, risky and frustrating.
Here’s what the above has to do with business VoIP phone systems. Some businesses are led to believe that they’ll get the most for the least by purchasing a low cost in-house PBX system, and then purchasing relatively inexpensive SIP trunks (these are telephone line trunks delivered over IP using the SIP protocol, and are necessary for an in-house PBX system to function).
Yet, like some ideas that sound good in theory, this is typically NOT a wise money-saving strategy. Here are the key reasons why:
One of the primary cost advantages of a VoIP phone system vs. a conventional landline hosted system is that businesses can use a single voice/data network vs. purchase separate networks.
However, this is often not the case when using an on-premise PBX with SIP trunking. To prevent data network degradation— and angry end users — many businesses are obliged to purchase a separate internet connection. This can cost anywhere from hundreds to thousands of dollars a year, depending on the number of users.
It goes without saying that a VoIP phone system will only generate efficiencies and advantages if people use it! However, end user training isn’t included in the on-site PBX+SIP trunking strategy. Businesses must purchase this separately from a consultant or telecommunications firm.
However, this isn’t a cost category with hosted VoIP phone systems. Training is included in the package, because a phone system that isn’t being used properly and fully isn’t an asset — it’s a liability.
Perhaps the only thing worse than having unhappy IT staff, is paying for unhappy IT staff. Yet that’s the scenario that many businesses face with on-site PBX+SIP trunking, because instead of completing the tasks in their job description, IT staff are bogged down and held back by endless support requests, software upgrades, configurations, and so on.
As such, businesses must pay higher labor costs (i.e. their IT staff is less productive and/or they must hire additional IT staff), or they must purchase a pricey maintenance contract.
With a hosted VoIP phone system, all support — including handling end user inquiries and performing system upgrades/updates — are covered by the off-site Solutions Provider. And since hosted VoIP phone system deployments use managed routers, many system configurations and changes can be made remotely when the business is closed.
On-site PBX systems need greater computing power, both for regular operation and for cooling. They also need larger uninterrupted power supply (UPS) units to run the system in the event of a power outage. This translates into hundreds or thousands of dollars a year in additional electricity costs.
With a hosted VoIP phone system, power requirements are minimal. Only Power over Ethernet (PoE) switches and modems/routers need power, along with a relatively smaller network of uninterrupted power supply units.
The Bottom Line
When businesses do the math and add up all of the costs of ownership — both direct and indirect — they typically arrive at a surprising conclusion: the money they expected to save by going with on-site PBX+SIP trunking is not just offset by the added expense, but eliminated. In other words: they would have achieved their goal of “getting more for less” by choosing a hosted VoIP phone system from day one!
To learn more about your options, and to get a clear and accurate understanding of the REAL costs of on-premise PBX+SIP trunking, contact the DigitalPhone.io team today at(336) 560-4400. Your consultation with us is free.
Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?
However, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business VoIP phone systems are caught up in the misinformation net.
Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that end, here are 4 things that you need and deserve to know about cloud business VoIP phone systems that you typically won’t hear from conventional landline phone system vendors, consultants, and other folks who have a vested interest in keeping you from the truth:
Myth #1: Cloud business VoIP phone system calling quality is inferior to a conventional landline phone system
The Truth: Cloud business VoIP phone system calling quality is actually superior to a conventional landline phone system. This is because cloud systems use certified VoIP phones that are designed to convert standard analog audio into crystal clear digital packets. The result is consistently outstanding call quality, regardless of what other users are doing on the network (e.g. sending emails, watching videos, surfing the web, and so on). Conversely, conventional landline phone systems essentially use degraded copper wire technology that was invented in the 19th century, and has not fundamentally changed in the last two centuries.
Myth #2: Cloud business VoIP phone systems aren’t suitable for startups and small businesses.
The Truth: Cloud business VoIP phone systems are ideal for startups and small businesses, because they are extremely affordable vs. conventional on-premises systems — both to setup, and to maintain. What’s more, businesses can start with less than 5 users, and scale up as required to over 5,000 users. That’s why both small startups and large enterprises are switching to cloud business VoIP phone systems. It simply makes bottom-line sense.
Myth #3: Cloud business VoIP phone systems aren’t as reliable as conventional landline systems.
The Truth: Conventional phone companies “go to the well” on this myth often in order to avoid losing customers. As you might expect, the truth is a very different story! Cloud business VoIP phone systems are actually more reliable than conventional systems, because they leverage multiple automatic backup and failover systems (learn more about these here). That’s why during brownouts and blackouts, when businesses with conventional landline phone systems cannot even get a dial tone, businesses with a cloud solution are making and receiving calls without any issue.
Myth #4: Cloud business VoIP phone systems lack solution control.
The Truth: Cloud business VoIP phone systems empower businesses with unprecedented control over all aspects of the solution via a simple-to-use web interface, which can be accessed from any computer, laptop, tablet or device — anytime, anywhere. Instead of having to “call the phone company” and wait days or weeks for a technician to make a change, businesses can easily adjust call flow rules, forward calls, add extensions, and so on.
The Bottom Line
When it comes to making smart and successful decisions, businesses need to empower themselves with FACTS and steer clear of MYTHS. Keeping the above in mind will help you understand why a cloud business VoIP phone system makes sense — especially when it comes to your bottom line.
To learn more, contact the DigitalPhone.io team today. Your consultation with us is free, and we’ll gladly provide you with a live, guided demo of our solutions and services.
In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future.
For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us.
Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline phone system is no longer supporting their success and growth — on the contrary, it’s bogging them down and pulling them back. And while these signs aren’t as blatant as a car dashboard warning light, they’re pretty easy to spot if you know what to look for.
And so, here are 4 signs to help you clearly see that it’s time (or make that past time) for your business to upgrade from a conventional landline phone system to an advanced VoIP phone system:
Your telecommunications costs are much higher than they should be.
Here’s something that most people don’t know: phone companies don’t make a great deal of profit from residential customers; in fact, sometimes they even lose money. But business customers are another matter entirely! They’re nothing short of cash cows, which is why bills range from the hundreds to the thousands of dollars per month — and that’s on top of a wide range of other fees, such as for maintenance, technical support, and so on.
VoIP phone systems dramatically lower business telecommunication costs — and not just for the first year. The savings continue into the future, since there are no maintenance costs, no update or upgrade costs, no long distance costs, and adding numbers or extensions does NOT require physically adding new underground lines — which makes doing so extremely affordable.
Add up the numbers, and most businesses can expect to see a year-over-year savings of at least 40% compared to a conventional landline phone system. And it’s certainly not uncommon to realize savings of well over 50%.
Your remote workers are out of the loop.
While remote working isn’t new, in the last few years it has skyrocketed. As noted by Global Workplace Analytics, 50% of the US labor force now works remotely at least 20 percent of the time. And with the rise of tablets and other mobile technology devices, these numbers will only increase in the years ahead.
The good news is businesses that enable remote working substantially reduce overhead costs — which is especially valuable and vital for startups and small businesses who don’t just want to maximize working capital, but need to in order to survive.
The bad news is that conventional phone systems typically keep remote workers on the outside looking in, which makes collaboration difficult, drains productivity and reduces customer satisfaction. That’s where VoIP enters the picture and changes the game!
With a VoIP phone system, all employees, contractors and other authorized system users are connected on a unified, centralized cloud-based platform, which they can access anytime from and any device: computer, laptop, tablet or smartphone.
Instead of working on disconnected islands, remote workers — whether they spend 100% of their time out of the office, or occasionally work in the field or from a home office (or their favorite Starbucks!) — are always in the loop, and can effectively collaborate, communicate and contribute.
You’re losing business to larger competitors.
These days, SMBs can’t afford to be perceived in the marketplace as having less capacity and credibility than their enterprise-level competitors — or else some customers will take their business elsewhere. Unfortunately, this is what happens when SMBs are saddled with an old fashioned conventional phone system, which offers little more than features that haven’t been innovative since the 1980s: call forwarding, call waiting, voicemail, and so on.
Of course, this begs the question: why don’t these SMBs simply add advanced calling features? The answer is even simpler: because phone companies charge an arm and a leg (and often a few other valuable body parts as well!). Remember what we said about business customers being cash cows? This is a perfect example.
A VoIP phone system permanently eliminates this excessive cost barrier, by providing SMBs with a full range of advanced enterprise-grade calling features at no extra cost, such as: voicemail-to-email, voicemail-to-text, video calling, auto attendant, one-number service, direct-inward-dial, and the list goes on.
The end result is that a VoIP phone systems significantly helps SMBs compete with the “big boys” in their marketplace — which is critical for short-term success, and long-term survival.
Your business is located in an area where brownouts are common.
As noted by a study by the Lawrence Berkeley National Laboratory, the nation’s aging and over-burdened utility infrastructure triggers thousands of brownouts each year. These are relatively brief — but certainly noticeable — power outages that can last for a few seconds to a few minutes.
The problem for business is that going off the grid — even for 10 seconds — can mean the difference between impressing a customer, or losing them to the competition. It can also mean critical internal communications get delayed and costly misunderstandings occur.
With a VoIP phone system, fearing brownouts are a thing of the past. That’s because the system is supported on an on-premise network of backup power systems, which immediately and automatically spring into action in the event of power loss. Even if computers and laptops can’t be turned on, users can simply access the VoIP system from their smartphone. Incoming calls from customers, partners, suppliers, vendors or anyone else continue as usual with no disruption or reputation-damaging “we’re sorry, the number you have called is not in service” recordings.
If your business is experiencing any — or possibly all — of the above, then it’s clearly time to upgrade to a VoIP phone system! To learn more, contact the DigitalPhone.io team today at (336) 560-4400. Your consultation with us is free.
As we have looked at previously, there are three categorically different types of VoIP business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established VoIP Solutions Providers.
Clearly, you want to partner with a VoIP Solutions Provider, and steer as clear as possible from the other types of companies — because your happiness, success, ROI and shortest path to value all depend on it.
To help you make this critical choice — and filter out companies that are unworthy of your time from those that deserve your consideration — here are 5 questions to ask prospective VoIP Solutions Providers before you sign on the dotted line:
Do you specialize in business VoIP phone systems?
It’s vital that any vendor on your shortlist specializes in business VoIP phone systems. It cannot be something that they “dabble in” as they focus on other product and service lines. They must be legitimate experts in the field who understand the technology inside and out, and have several years of verified experience.
Are you independent and “brand agnostic”?
A qualified and experienced VoIP Solutions Provider will recommend certain technologies and brands for items such as managed routers, back-up power supplies, certified IP phones, and so on. However, these recommendations will be based on evidence and experience — not on any self-interest, ulterior motive or hidden agenda. You need to know that any advice you receive is based on what’s best for your unique business, and you’re not being pushed and prodded into buying something that you may not want or need.
What is your service commitment and capacity?
The importance of this question cannot be underestimated. If you have a question, concern, issue, or simply want to learn more about a certain aspect or feature of your business VoIP phone system, you need to know that your VoIP Solutions Provider is committed to addressing your needs, and that they have the in-house capacity to provide responsive support. Instead of leaning backwards after the sale, your VoIP Solutions Provider should learn forwards to ensure that you are getting optimal value from your investment, and reaping ALL of the rewards — not just some of them!
Can we see testimonials and talk to your customers?
An experienced and credible VoIP Solutions Provider will be delighted to provide you with testimonials, and connect you with customers so that you can have a private conversation (or email dialogue if you prefer) to discuss their experience. Any VoIP Solutions Provider that hesitates to provide you with “social proof” that they keep their promises should be crossed off your list.
Will you help our team use the system?
Some employees love new technology and are the first to embrace it. Others can be somewhat less enthusiastic, while some can be outright resistant; not because they are anti-technology, but because change — even the positive and progressive variety — can trigger uncertainty and anxiety. It’s vital that your VoIP Solutions Provider is ready, willing and able to provide your team with the training and support they need. This includes working with employees who are not excited about or adept with technology, and who therefore need to be introduced to the VoIP phone system from a more fun and functional perspective vs. a technological one. It may also include training “super users” on your team, who serve as on-site support resources, and who facilitate routing questions and issues to your VoIP Solutions Provider.
DigitalPhone.io: 5 for 5
At DigitalPhone.io, we proudly answer the bell on all 5 of these questions. Specifically:
We are recognized experts in the field with nearly 20 years of experience, which is far more than most companies in the marketplace.
We are 100% brand agnostic, and only provide advice and recommendations that are best for our customers — not for us or for hardware manufacturers.
Our commitment to service before, during and after implementation is unmatched. We don’t succeed unless and until our customers do.
We love sharing testimonials and recommendations from our roster of satisfied customers. Upon request, we’re also happy to connect prospective customers with existing ones, so they can have a confidential and private discussion about anything they deem necessary.
We know that a VoIP business phone system is only an investment if employees USE it to its full potential. We provide full training, and we have the seasoned ability to take fear, confusion and anxiety out of the experience, and replace it with clarity and confidence!
To learn more, contact the DigitalPhone.io team today for a free, no obligation consultation. Our experience is your advantage!
AT&T and several other companies, including Kickstarter, Vimeo, and Etsy, last week petitioned the Supreme Court to overturn Obama-era internet regulatory rules. Here we go again, again.
AT&T’s continuing fight to repeal net-neutrality shares so much in common with the GOP healthcare bill that they may as well start being packaged together. Both of them keep getting shot down, but like any grade-B horror movie-icon from the 1980’s, they keep returning in increasingly more stupid forms as shitty sequels to an already terrible premise.
The head of the FCC, Ajit Pai, appears to be struggling to find a way to justify his existence to the people who matter most: internet service providers (ISPs) with deep pockets and very specific expectations for the politicians they support. He’s named personally as an advocate for AT&T’s latest evil plan to fuck up the internet, in the petition.
While AT&T’s lawyers make it perfectly clear the company believes the Obama White House pressured the nation’s courts into defying previous court rulings that protected AT&T and its ilk from being regulated like a utility. This regulation prevented ISPs from destroying the internet by letting Comcast and AT&T, for example, meter bandwidth based on company preference.
We covered AT&T’s pointless attempt to stand beside Google, Facebook, and hundreds of other tech companies in the fight for net-neutrality – while it was simultaneously the most vocal voice in trying to have net-neutrality repealed.
The ambiguous nature of the company’s have-it-both-ways stance on net-neutrality has it seeking to repeal the Obama-era rules and replace it with new, better rules; the kind that are drafted by AT&T lawyers. Don’t be fooled; it’s the same bullshit plan with a different angle-of-attack.
AT&T is currently trying to manipulate the conversation by having politician Ajit Pai represent them in lieu of his duty to the American people, a tactic that has failed twice already.
AT&T and its gang of salivating lawyers may never end the ridiculously transparent money-grab of a quest to destroy the free and open internet. But overwhelming support from Silicon Valley and tech journalists seem to indicate that, like most of the American people, those who know what’s at stake won’t ever stop fighting the enemies of net-neutrality.
August 29, 2017 – DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has wrapped-up a successful VoIP phone system implementation for Blue Ridge Dermatology Associates, a leading North Carolina dermatology practice.
“We wanted to continue our focus on customer service in the digital age, and felt that VoIP was the technology of the future,” commented Kristy Kearns, Practice Administrator at Blue Ridge Dermatology Associates. “We looked at several vendors and options, and determined that DigitalPhone.io was the best choice. They also came highly recommended by an IT company in Raleigh, and we would highly recommend them as well. They have a great system, and are very responsive when it comes to finding solutions for unique, specific problems.”
Ms. Kearns and her team worked closely with DigitalPhone.io’s staff to implement and configure a VoIP phone system infrastructure that currently supports 42 extensions across two locations in Raleigh and Cary, respectively. The system went live in early August. “The day after our implementation, you could hardly tell that we were operating on a new system because everything was so smooth and seamless,” added Ms. Kearns. “The only changes we’ve made have been improvements on services that we didn’t have with our previous phone system. We were surprised and pleased at how flexible the system was to changes that we didn’t even know were possible. DigitalPhone.io’s support staff have been very helpful in coming up with fresh ideas to our old challenges and issues.”
“Kristy and her team were and remain outstanding to work with,” commented Brant Yandell, Partner Manager at DigitalPhone.io. “We are pleased to be part of their telecommunications solution, and access a state-of- the-art VoIP phone system that enables them to continue delivering the exceptional levels of customer service that their patients have come to expect.” For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.
DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://digitalphone.io.
Last week, we touched on some of the technological advances that have allowed VoIP telephony to surpass the PSTN in both quality and reliability.
Yet, even though VoIP has been around for two decades, there are still some misconceptions about what it really is. A lot of people think of VoIP as a technology that allows placing phone calls over the internet. Although this is true, such a narrow definition encompasses only a fraction of the functionality of VoIP.
The unfortunate consequence of this misperception is that VoIP is often associated with low quality and best-effort services that offer low cost or free voice calls over the internet. Those familiar with these services have experienced the frequent disconnects, jitter and stuttering on the line characteristic of this type of service. As a result, VoIP has erroneously been associated with an unreliable user experience.
The truth is, VoIP is much more (and better) than just voice over the internet.
Voice over internet protocol, as its name suggests, is a technology that allows for the digitization and packetization of analog voice signals in a format that can be transmitted over an IP network. There are four types of IP networks on which VoIP operates. One is the internet, which is its least functional use case. The more significant ones for private and enterprise users are customer premises networks, SIP trunks, and mobile networks.
Customer premises networks
Enterprises and organizations worldwide have private IP networks in their buildings and branch offices to connect their employees with internal network services. Many universities and public sector organizations maintain geographically extensive private IP networks for interconnecting and providing network services to their locations. All these networks, which are also called LANs (local area networks) and WANs (wide area networks), depending on their geographic reach, comprise infrastructure over which VoIP can operate. Although most of these networks do connect to the public internet, their infrastructure is managed privately and thus they function in a very controlled environment.
Because VoIP shares the same infrastructure as data networks, it can be implemented wherever the organization’s private IP network is available. An IP PBX can be installed at the core of the network and IP phones can be physically located anywhere on the network topography. This makes VoIP telephony more scalable and flexible than a legacy TDN PBX used for analog telephony.
The other domain in which VoIP operates is on the telecom service provider side (telcos or network operators). This is very different from the best-effort voice services described earlier. A toll-grade VoIP telephony provider provides packetized voice services over a controlled network, not over the public internet. This is in the form of what are called Session Initiation Protocol (SIP) trunks. SIP trunks deliver VoIP in conjunction with Quality of Service (QoS) mechanisms that ensure the voice packets arrive at their destination in a timely and orderly manner, thus maintaining the voice quality that users have come to expect. The counterpart of this network in traditional telephony is the Public Switched Telephone Network (PSTN) or an ISDN PRI voice circuit.
Mobile telephony networks are a special case of networks that provide both voice and data from end to end. In other words, these networks don’t have a natural demarcation point that separates the customer premises from the operator’s network; the network instead extends to the handset itself.
Mobile operators, too, offer a privately controlled and managed network environment on which VoIP services can be successfully deployed. In the case of mobile, voice is most often carried using the GSM standard, which uses Time Division Multiplexing to digitize voice (similar to an ISDN voice channel), or the CDMA standard, which uses Code Division Multiplexing to digitize voice. However, some mobile telephony operators do instead use VoIP to transmit voice to their subscribers.
Another way that VoIP can be used to transmit voice over a mobile network is via OTT (over the top) applications (think Skype, WhatsApp, etc.) that send voice as data packets. However, because this type of data travels part of the way over the internet, the quality is not as reliable.
Much more than merely allowing users to place phone calls over the internet, VoIP is a technology that provides a high-quality, flexible and easily scalable internal telephony infrastructure within the domain of private IP networks, as well as reliable and low-cost routing of voice calls worldwide.